Thank you for choosing Sony Plus, where we prioritize your satisfaction with high-quality, innovative products. Our transparent return, exchange, and refund policies ensure your peace of mind. Please review the details below to better understand our commitments to you.

1. Non-Returnable Products

• All Sales Are Final: Sony Plus products are non-returnable once delivered. We strive to offer quality products and request customers to confirm their choice before finalizing an order.
• Damaged or Defective Products: Should you receive a damaged or defective item, you must notify the delivery personnel immediately. Upon confirmation, we will arrange for a replacement under our warranty policy.

2. Easy Exchange Options

• Size or Model Exchanges: We understand that preferences can sometimes change! If you’ve ordered a particular model, like the 43-Inch Smart Frameless TV, but wish to upgrade to a 50-Inch model at delivery:
  Exchange Availability: Exchanges are subject to stock availability.
  Additional Costs: Any price difference and exchange fees must be paid to complete the process.
• Defective Product Exchange: If a product appears defective upon delivery, please report it immediately to the delivery personnel. We will replace the product at no extra cost as per our warranty terms.

3. Refund Policy

• No Refunds: At Sony Plus, all confirmed orders are non-refundable. This includes both full and partial payments.
• Partial Payments: Partial payments confirm your intent to order. Once received, we proceed with shipment, and payments are therefore non-refundable.

4. Warranty and Servicing

Sony Plus products include a 1-year replacement warranty for parts and panels and a 12-year free service warranty. Should you encounter any issues, please refer to our comprehensive warranty coverage details:

• Replacement Warranty: Covers any manufacturing defects or malfunctions in components.
• Service Warranty: Free service for up to 12 years, covering standard repairs and maintenance needs.

Warranty Claim Requirements:

• • Provide your original receipt and details of the issue.
  • Bring the TV to our authorized service center or arrange for technician inspection.

Please note that customers are responsible for backing up any data stored on the TV, as Sony Plus is not liable for data loss during repairs.

5. Important Policy Notes

• Customer Responsibility for Data: Sony Plus does not offer data backup services; we recommend backing up personal data before sending products for repair.
• Exchange and Return Conditions: Exchanges are only available within 3 days of delivery, and all conditions (availability, additional costs, etc.) apply.
• Legal Compliance: Sony Plus policies are governed by the laws of Bangladesh and adhere to the Consumer Rights Protection Act of 2009.

For any assistance regarding exchanges, warranties, or product inquiries, reach out to us!

• Phone: +880 1608-717002 (Service) / 01814600100, 01814600200 (General Inquiries)
• Email: [email protected]
• Office Location: 6th-floor LilyRin Tower (beside Shimanto Square), House-39, Dhanmondi – 2, Dhaka – 1209, Bangladesh.

Thank you for trusting Sony Plus as your home entertainment partner. We’re committed to providing the quality, reliability, and service you deserve!