Frequently Asked Questions
Shopping and Orders
Q1: How do I place an order on the Sony Plus website?
A1: To place an order on the Sony Plus website, browse the products you wish to purchase, add them to your cart, and proceed to checkout. You’ll be asked to enter your shipping details, choose a payment method, and confirm your order.
Q2: How can I track my order?
A2: After placing your order, you will receive an order confirmation email with a tracking number. You can use this number on our website’s tracking page to monitor your order’s status in real-time.
Q3: Can I change or cancel my order after it’s been placed?
A3: If you need to change or cancel your order, please contact our customer service team as soon as possible at 01814600100 or 01814600200. Changes or cancellations can only be made if the order has not yet been processed or shipped.
Q4: How long does it take for my order to arrive?
A4: Delivery times vary based on your location and the availability of the product. Generally, orders within Dhaka are delivered within 24-48 hours, while deliveries outside Dhaka may take 2-3 business days.
Q5: What should I do if I receive the wrong product?
A5: If you receive a product that is different from what you ordered, please contact customer service immediately at +880 1608-717002. We will arrange for the correct product to be sent to you as quickly as possible.
Q6: Do you offer international shipping?
A6: Currently, Sony Plus only offers shipping within Bangladesh. We are working on expanding our services to international customers in the future.
Q7: How can I contact Sony Plus customer service?
A7: You can reach Sony Plus customer service through our website’s contact page, by calling our hotline at 01814600100 or 01814600200, or by sending an email. Our servicing phone number is +880 1608-717002, available from 10:00 AM to 4:00 PM. Our general service hours are from 10:00 AM to 8:00 PM.
Payment Information
Q8: What payment methods are accepted on the Sony Plus website?
A8: We accept various payment methods, including NPSB, major credit/debit cards, bKash, Nagad, and cash on delivery (COD). Choose the most convenient option during checkout.
Q9: Can I pay in installments?
A9: No, installment payments are not available at this time.
Q10: Is it safe to use my credit/debit card on the Sony Plus website?
A10: Absolutely. The Sony Plus website uses secure encryption technology to protect your payment information, ensuring a safe and secure shopping experience.
Q11: How do I apply a discount code to my order?
A11: During checkout, there is a field where you can enter your discount code. Simply type in the code and click ‘Apply’ to see the discount reflected in your order total.
Q12: Can I get an invoice for my purchase?
A12: Yes, invoices are provided with all purchases. You can request an additional copy by contacting customer service at 01814600100 or 01814600200 after your order has been completed.
Orders and Returns
Q13: What should I do if I receive a damaged or defective product?
A13: If you receive a damaged or defective product, please contact our customer service immediately at +880 1608-717002, in front of the delivery person. We will arrange for a replacement or a refund as per our return policy.
Q14: How can I return a product?
A14: To return a product, please contact our customer service team at +880 1608-717002 to initiate the return process. You will need to provide your order number and reason for return. Ensure the product is in its original packaging and condition.
Q15: Are there any products that cannot be returned?
A15: Certain items, such as opened software, used or damaged products, and items purchased on clearance, may not be eligible for return. Please refer to our return policy or contact customer service for more details.
Q16: Can I exchange a product instead of returning it?
A16: Yes, if you would like to exchange a product for a different model or size, please contact our customer service team at +880 1608-717002. Exchanges are subject to availability and must be made within 10 days from the order date. Conditions apply.
Q17: Is there a warranty on Sony Plus products?
A17: Yes, all Sony Plus products come with a 1-year parts and panel replacement warranty and a 12-year free service warranty. Please refer to the product details or warranty card for specific information.
Q18: What is the process for servicing my Sony Plus TV?
A18: For servicing, you must bring your TV to our office at 6th-floor LilyRin Tower (beside Shimanto Square), House-39, Dhanmondi – 2, Dhaka -1209, Bangladesh. The service process takes a minimum of 7 to 30 working days. Our service hours are Sunday to Thursday, from 10 AM to 5 PM.
Q19: Will partial payments be refunded?
A19: No, any kind of partial payment will not be refunded.
