Information we collect

We may collect various types of information from you when you interact with our website, including:

Personal Information: When you place an order, sign up for an account, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, and payment details.

Non-Personal Information: We may also collect non-personal information, such as your IP address, browser type, operating system, and website usage data (e.g., pages visited, time spent on the website).

How we use your information

The information we collect is used for the following purposes:

Order Processing: To process and fulfill your orders, including shipping, delivery, and communication regarding your purchase.

Customer Support: To respond to your inquiries, provide customer service, and manage any product returns, exchanges, or warranty claims.

Improvement of Services: To analyze website traffic and user behavior in order to improve our products, services, and website experience.

Marketing: With your consent, we may use your email address to send you promotional offers, product updates, and newsletters. You can opt-out of marketing communications at any time by following the instructions in the email.

How We Protect Your Information

We implement a variety of security measures to safeguard your personal information. These include:

Encryption: Our website uses secure encryption technology (SSL) to protect your payment details and sensitive personal information during transmission.

Data Access Control: Only authorized personnel have access to your personal information, and they are required to keep this information confidential.

Payment Security: We do not store your payment information on our servers. All payment processing is handled through secure third-party payment gateways.

Sharing of Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following cases:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering products. These service providers are required to keep your information confidential.

Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files that are stored on your device when you visit our website. They allow us to:

Remember your preferences and settings
Track website usage to improve functionality
Provide personalized product recommendations
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of the website.

Third-Party Links

Our website may contain links to third-party websites, such as payment gateways or social media platforms. We are not responsible for the privacy practices or content of these external websites. Please review the privacy policies of any third-party websites you visit.

Partial Payments

If a partial payment was made and the issue is due to a mistake from the customer, we’re unable to offer a refund for that payment. However, if the error is on our side, we’ll happily return the partial payment. Please note, we do keep the delivery charge to ensure the security of the product during the process, but the rest of the payment will be refunded.

Your Rights

You have the following rights concerning your personal information:

Access: You have the right to request access to the personal information we hold about you.

Correction: If any of your information is inaccurate or incomplete, you have the right to request that we correct it.

Deletion: You can request that we delete your personal information, subject to certain legal obligations.

To exercise these rights, please contact us at 01814600100.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Phone: 01814600100, 01814600200
Email: [Insert Email Address]
Address: 6th-floor LilyRin Tower (beside Shimanto Square), House-39, Dhanmondi – 2, Dhaka -1209, Bangladesh.